Currently, Donera ships within the United States. Shipping costs are calculated at checkout based on your order and delivery location.

Each Donera order is prepared with care. Processing for in-stock items typically takes 5–7 business days, with shipping times varying based on destination.

Once your order ships, tracking and delivery details will be sent via confirmation email.

Because skincare is personal, we thoughtfully review returns and exchanges on a case-by-case basis.

If your order arrives damaged or you experience an issue with your purchase, please contact us within 14 days of delivery.

To maintain the integrity of our small-batch formulations, we are unable to accept returns on heavily used products or final sale items.

Your experience with Donera matters deeply to us, and we’ll always do our best to ensure you feel cared for.

If you need additional assistance, we invite you to contact us directly. We’re always happy to help guide your Donera experience.